Support

Log in to the CMS

Logging in to the CMS is the first step! I would suggest opening 3 tabs in your web browser. Your Website: when you make an update you can then refresh the page and see the change. CMS Admin Page: www.pebbledesign.com/admin (http:..

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The CMS Dashboard

The dashboard is the first thing you see after logging into Admin. It gives you a bird's eye view of how your online business is performing. Use it to keep your finger on the pulse of your online business. Overview Here you will see the ..

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Editing Pages via Site Editor

Site Editor is browser-based interface that allows you to edit and update the editable regions of your web pages. It is an integrated feature in the Admin Console, so you can use it without installing or launching any other software. Best of all,..

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Editing Pages via Admin Console

Some older websites (or advanced users) may have the web pages feature enabled in the CMS. Navigate to 'Website' > 'Web Pages'. You will now be presented with a list of web pages for your site: To create a new page click on the '..

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Uploading with File Manager

File Manager enables you to upload files to the site. To access the File Manager, click the 'File Manager' link from the Admin control panel. To upload a file, click the 'Upload File(s)' button at the top of the interface that ap..

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Ad Rotators

An Ad Rotator is a module that rotates randomly through a list of content items on every page load. A single Ad Rotator can contain as many items as desired. We allow our clients to upload images only to avoid any messy code being added to the mo..

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Announcements

Announcements are news snippets that can be added throughout your website. To create an Announcement go to 'Modules' > 'Announcements'. Click 'Create a new Announcement' Enter Announcement Details Click 'Save' Underst..

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Comments

The comments module is a great way to get feedback from your past customers. Any feedback received is displayed on your testimonials page. By default, comments posted by visitors must be approved before they are published. This is a good strategy..

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FAQs

This module enables you to create a list of frequently asked questions to display for visitors to your website. To create an FAQ go to 'Modules' > 'FAQs' Click 'Create a new FAQ'. Enter 'FAQ Question'. Enter 'FAQ Answer..

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Literature Items

Literature items are files that users can download from the website. To create literature you must first author a document or file in its native format - such as Microsoft Word or PDF. Once you have the document in the format that you would like ..

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Photo Galleries

The Photo Galleries module enables you to display a set of images so that visitors can easily navigate through the set as they view them. The Photo Galleries module is extremely easy to use and requires minimal configuration to add to a page. The..

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Slideshow Image Manager

The slideshow image manager enables you to upload and classify images to any page within your website. If have the Image Manager installed you will be able to access all your images being used in the slideshow gallery from the following link: ..

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Special Offers

The special offers module is a great way to display your promotions across the entire website for maximum visibility. To create a special go to 'Modules' > 'Web Apps' > 'Special Offers' Please note: On some of our websites this may be c..

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Products

If eCommerce has been enabled, products enable you to sell merchandise, tickets or gift vouchers on your website. To create a product go to 'eCommerce' > 'Products' Click 'Create a new Web App item' Enter 'Product Name' ..

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Payment Gateways

There are 2 main ways of accepting payments online. You can use a payment gateway to process credit card payments immediately or you can collect credit card details for offline processing. Seamless vs Non-seamless payment gateways Payment Gateway..

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Adding Content to Mobile

Your mobile-optimised website is what users will see whn browsing from a mobile device such as an iPhone so be sure to keep the content up to date. There are two ways to add content to your mobile sites. Statically: Editing the page dire..

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Change order of Module items

You can control the order of any of the web app item by using 'weighting'. Once in your web app item, you need to click 'More Options', which shows release and expiry dates and the weighting. Weighting works by having the item with the highe..

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Create a new Blog Post

Making regular blog posts is a great way to keep your website users up to date with the latest news and events and also helps with your SEO (Search Engine Optimisation). Please make sure to write unique content and don't copy from other websites. ..

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Google Analytics

As part of our website delivery we set up and customise your Google Analytics Account so that you can easily see where users are coming from and what they are doing on your website. You can log in using the username and password we supplied to yo..

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Managing Auto Responders

An autoresponder is an automatic email the customer receives when they fill in a form on your website. You can customise the details of the web form by clicking on 'Modules' > 'Web Forms' > 'Form Name' > 'Setup Notification Email'. Set a..

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RSS Feeds and Social Marketing

Within your content management system we have the ability to push new content into your social marketing tools such as Twitter and Facebook. By default these are automatically set up if you have the Social Marketing feature enabled. Any time..

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Getting Started with Mailer

Log in to Pebble Mailer You can log into Pebble Mailer using the details supplied to you at mailer.pebbledesign.com (http://mailer.pebbledesign.com) Create and send a campaign When you log in for the first time you'll have an option to 'Creat..

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Managing your Lists

Provided you have obtained the correct permission from your susbcribers, importing your subscriber list into your account is a really simple and straight-forward process. To get started, your subscribers need to be in a comma (CSV) or tab delimit..

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Sending an Email Campaign

Once you have created your first campaign you are ready to send. Click on the 'Overview'tab at the top of the page and select the campaign you wish to send. Test and Define Delivery The very minimum you should do is make use of the built in '..

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Sent Campaign Reports

Once you've sent a campaign you should have a look at the reports. This will give you an overview of how your campaign performed. Understanding your reports is very important to improving on your open and click through rates. Click the 'Repor..

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How do I access webmail?

You can access your emails via a web page by one of two links depending on which system your email is managed with. If you are on our CMS: http://mail.yourwebsite.com If you are not on our CMS: http://webmail.yourwebsite.com One of these ..

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How do I set up Signatures?

Provided below is a step by step guide in how to set up Email Signatures for Microsoft Outlook. Please Note: We do not take responsibility if something goes wrong. Please use this guide at your own risk and ensure you already have some technical ..

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How do I update my password?

There are times when you need to change your password for Security reasons, or alternatively you may need to retrieve a lost password. This article describes the steps you need to take in various circumstances. Changing your password There are tw..

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